Support and maintenance
We support the systems we implement throughout their service life: we answer users' questions, fix faults, update the software and adapt it to changes in the customer's requirements and processes.
Contact support
What support includes
- consultations for users and administrators
- diagnosis and troubleshooting
- software updates
- adaptation to changes in reporting forms, regulatory requirements and customer processes
- training for new employees
- help with data backup and recovery
Requests
How to contact us
Write to us
Write to office [at] rdsoft.com.ua — your request is registered and we reply as soon as possible. Use the same address for partnership proposals and new solutions.
What to include
- the name of the facility or company and a contact person;
- the system and module (for example, MIS «Smart», «Laboratory»);
- what happened and during which actions: steps, the error message, a screenshot;
- how much it affects your work.
Urgent cases
Requests that have stopped a facility's work are handled first and resolved as quickly as possible. Mark the subject line "URGENT".
How we work
Remote and secure
Remote access
Most issues are resolved remotely — through a secure connection provided by the customer, and only with the customer's permission.
Updates
Updates are installed in agreement with the customer, after a data backup.
Training
We train staff during implementation and later — for new employees or new modules.